Customer Service Specialist (Partnership) - Fintech Industry

Join PinjamanGo, a leading fintech company, as a Customer Service Specialist (Partnership) in beautiful Bali! This is your chance to be part of a dynamic team that drives financial inclusion through innovative digital solutions. In this role, you will serve as the primary point of contact for our valued partners, ensuring their experience with our platform is seamless and satisfactory.

As a Customer Service Specialist (Partnership), you will handle inquiries, resolve issues, and provide exceptional support to our partners. You will leverage your strong communication skills and deep understanding of our fintech ecosystem to build and maintain strong relationships. This role is perfect for someone who is passionate about customer service and eager to contribute to the growth of a cutting-edge fintech company.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to our partners, addressing their inquiries and concerns promptly and professionally.
• Resolve issues and escalate complex problems to the appropriate teams when necessary.
• Document and track customer interactions using our CRM system, ensuring all issues are resolved in a timely manner.
• Collaborate with cross-functional teams to ensure a seamless experience for our partners.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Train and mentor new team members to ensure consistent high-quality service.
• Stay up-to-date with industry trends and best practices in customer service.
• Participate in quality assurance activities to maintain and improve service standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Communications, or a related field.
• Minimum of 2 years of experience in customer service, preferably in a fintech or digital services environment.
• Excellent written and verbal communication skills in Indonesian.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM tools such as Salesforce or HubSpot.
• Experience with customer service software like Zendesk or Freshdesk.
• Ability to work well under pressure and meet tight deadlines.
• Passionate about delivering exceptional customer service and contributing to the success of a dynamic team.

🛠️ Keahlian

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