Guest Experience Officer (GEO) - Luxury Hospitality in Kuta, Bali

Join Fork Bakery and Grill Restaurant in the heart of Kuta, Bali as a Guest Experience Officer (GEO) and become the face of exceptional hospitality in one of Bali’s most vibrant dining destinations. This role is perfect for passionate individuals who love creating memorable experiences for our guests. As part of our dedicated team, you’ll play a crucial role in ensuring every visitor to Fork feels welcomed, valued, and delighted.

Fork Bakery and Grill Restaurant is a beloved local favorite, known for its warm ambiance, delicious food, and commitment to outstanding service. Located in the bustling heart of Kuta, our restaurant is the perfect blend of modern luxury and traditional Balinese charm. By joining us, you’ll be part of a team that takes pride in delivering an unparalleled guest experience.

In this role, you’ll handle everything from greeting guests at the entrance to ensuring they leave with a smile. You’ll be the first point of contact for our customers, using your exceptional communication skills to address their needs and exceed their expectations. Daily, you’ll interact with a diverse range of guests, from solo travelers to families, ensuring everyone feels like part of the Fork family.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests with a warm, professional, and friendly demeanor.
• Provide exceptional customer service by addressing guest inquiries and resolving any issues promptly and efficiently.
• Assist with table service, including taking orders, delivering food and beverages, and ensuring timely service.
• Uphold the restaurant’s high standards of cleanliness and presentation, ensuring that the dining area is always inviting and well-maintained.
• Promote Fork Bakery and Grill Restaurant’s menu items and special offers to enhance guest satisfaction.
• Collaborate with the kitchen and other staff to ensure smooth operations and a seamless dining experience.
• Handle cash transactions and manage guest payments accurately and efficiently.
• Contribute to a positive and inclusive work environment, fostering a culture of respect and teamwork.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in hospitality, customer service, or a related field.
• Excellent communication and interpersonal skills, with the ability to engage with a diverse range of guests.
• Strong attention to detail and the ability to work in a fast-paced environment.
• Fluency in English and Bahasa Indonesia is a must; knowledge of local languages is a plus.
• Familiarity with POS systems and restaurant management software is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Enthusiasm for food and a passion for creating memorable guest experiences.
• Valid ID and the ability to work in Bali with proper visa documentation.

🛠️ Keahlian

Lowongan Terkait