Front Office Associate - Luxury Resort in Bali

Join Sun Island Hotel Legian, a premier luxury resort in the heart of Bali, as a Front Office Associate. This is your opportunity to be the welcoming face of our world-class hospitality, ensuring every guest experiences the warmth and elegance Bali is renowned for. As a Front Office Associate, you'll be the first point of contact for our guests, handling check-ins, check-outs, and managing reservations with professionalism and efficiency. With your exceptional customer service skills and a passion for creating memorable experiences, you'll play a pivotal role in maintaining our resort's reputation for excellence.

Sun Island Hotel Legian is more than just a hotel; it's a sanctuary of luxury and relaxation. Nestled in the vibrant city of Badung, our resort offers stunning views, top-notch amenities, and a serene atmosphere that guests rave about. Here, you'll have the chance to work in a dynamic environment where your contributions directly impact the guest experience. Whether you're assisting with special requests, resolving guest concerns, or coordinating with our housekeeping and dining teams, your day-to-day tasks will be diverse and rewarding.

We're looking for a Front Office Associate who is not only skilled in using hotel management systems like PMS (Property Management System) and CRS (Central Reservation System) but also has a genuine love for hospitality. With a minimum of 2 years of experience in a front office role, you'll bring a wealth of knowledge and a proven track record of delivering exceptional service. If you're ready to take on this exciting role and be part of a team that values integrity, creativity, and guest satisfaction, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs, ensuring accurate and efficient processing.
• Manage guest reservations, including modifications and cancellations, using PMS and CRS.
• Provide exceptional customer service, addressing guest inquiries and concerns promptly and professionally.
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest experiences.
• Maintain accurate and up-to-date guest records and documentation.
• Assist with special requests and events, contributing to the overall ambiance and satisfaction of our guests.
• Stay informed about resort policies, procedures, and guest services to deliver consistent and high-quality service.
• Participate in team meetings and training sessions to continuously improve your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a front office or similar hospitality role.
• Proven track record of delivering exceptional customer service in a luxury hospitality setting.
• Proficiency in using PMS and CRS, as well as other relevant hotel management software.
• Strong communication and interpersonal skills, with the ability to build rapport with guests and colleagues.
• Fluency in English, both written and spoken, is a must; knowledge of Bahasa Indonesia is a plus.
• Ability to work in a fast-paced environment, manage multiple tasks, and meet deadlines.
• Strong organizational skills, with the ability to maintain accuracy and attention to detail.
• Passion for hospitality and a genuine desire to create memorable guest experiences.

🛠️ Keahlian

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